If you have any questions regarding our products offered, an order you have placed, an order you have received, or any other item regarding UGQ you may contact us either by email at the address below or by telephone at the number shown on this page.
We are located in the Eastern Time Zone of the USA, typically we are available Monday through Friday 8:00AM EST to 5:00PM EST. We are a working shop, this means most times we may not be able to answer the phone. Your call is important to us but we may be in the middle of a task that answering the phone is not possible. While it would be nice to sit in an office and await your call that would not be practical since orders need to be filled and shipped. If you do not leave a message we will not be able to return your call leaving you with unanswered questions. There may be other times during the work day when answering the phone is not possible, we may be at the dentist, or at the doctors, or at the bank, you get the idea. If you receive our voice mail and desire a return call please leave a brief message with your name, phone number, reason for the call, and the best time to return your call.
We strive to return most calls within 1 business day.
+1 (517) 610 - 0966.
We strive to respond to most emails within 1 business day of receipt. There are times when we may not have access to our email but will typically have a notice posted on our Website, Facebook, or an Auto Responder in place indicating our absence.
UGQ Outdoor Equipment
3163 McCain Rd
Jackson, MI 49203