Policies

DISCLAIMER OF LIABILITY: Any person using any product purchased from UGQ Outdoor Equipment assumes personal responsibility for any and all damages or injuries of any kind which may result from its use. By purchasing products from UGQ Outdoor Equipment, the customer acknowledges the potential risks involved with the use of these products and further agrees to hold harmless, indemnify, protect and defend UGQ Outdoor Equipment against any incident or action involving the products purchased from UGQ Outdoor Equipment.

TERMS: Ordering goods from our website means that you agree to the Terms and Conditions set out below. When placing an order with UGQ Outdoor Equipment, you are making an offer to purchase the goods contained within that order. We reserve the right to accept or decline that offer. All prices are shown in US Dollars.

Product dimensions given are in inches, weights are express in ounces and/or grams and are approximate due to the nature of the processes we use. Please note that we may alter specifications of our products from time to time. Any changes will be indicated on this website. Each product is handmade and therefore unique. No two pieces may be the same. While every effort has been made to portray items accurately, no liability is accepted for any perceived variations between website depiction and actual product.

Products can be ordered from us using our online store. Please go to the online shopping section of the website, and follow the on screen instructions to add items to your order. The order becomes binding when accepted by us. Payment is due IN FULL when your order is placed. Acknowledgement of orders will be sent by email.

PAYMENT: Preferred payment method is through PAYPAL, you do not need to have a PAYPAL account to process your order via PAYPAL. After adding all items for your order to your shopping cart press the "Check Out" button located at the bottom right corner of your shopping cart. You will be offered the option to check out via PAYPAL or to check out as a guest using your Credit Card or Debit Card. If you check out as a guest PAYPAL will simply be acting as the card processing agent for your purchase.

CREDIT CARD / DEBIT CARD PAYMENTS: To make payment with your Credit Card or Debit Card simply add all items for your order to your shopping cart and press the "Check Out" button located at the bottom right corner of your shopping cart. You will be offered the option to check out via PAYPAL or check out as a guest using your Credit Card or Debit Card. Select "Check out as a Guest" and complete with your order as indicated. PAYPAL will simply be acting as the card processing agent for your purchase.

DOMESTIC CONUS SHIPPING: Your order will be shipped USPS either First Class Mail for accessories or Priority Mail for quilts and tarps. All shipments up to a value of $100.00usd will ship with Delivery Confirmation. Upon receipt of delivery confirmation we will assume a package was delivered according to the terms of carriers shipping policy. We ship all orders over $100.00usd signature required. We do not offer shipping without a signature required for orders over $100.00usd. If you are not home to sign for your package, the post office will hold onto it for a maximum of 14 days. After that they will return it to us. While the post office is holding your package, you can either pick it up in person, or you can schedule a re-delivery through USPS.com. Tracking numbers will be provided if available from carrier via email through PAYPAL. Since shipping labels are printed through PAYPAL please make sure you have your correct address in PAYPAL to avoid any delays or additional shipping costs in receiving your order.

RUSH ORDERS: While we strive to ship in a timely fashion orders typically take 3-4 weeks from date of order to shipping. If you need your order sooner than standard delivery please contact us before placing your order. We can expedite your order to the front of the line with guaranteed delivery of 7 calendar days if our schedule allows. There is a charge for this service of 35% of the order total, this includes over night shipping via USPS if available to your location.

CANADIAN ORDERS: Please submit orders via PAYPAL shopping cart if you are placing orders for standard quilts. If you prefer to submit your order via email please do so to sales@undergroundquilts.com . We will work out the details of your order, such as color, fill, etc. and send you an invoice once finalized including shipping. Payment can be submitted through PAYPAL for instant order processing or payment can also be submitted in the form of a money order, cashiers check, or personal check. Your order will be held until payment clears if in the form of a money order, cashiers check, or personal check. Shipping to Canada is via USPS International First Class Parcel Post.

ALASKA, HAWAII, AND INTERNATIONAL ORDERS: Please submit orders via PAYPAL shopping cart if you are placing orders for standard quilts. If you prefer to submit your order via email please do so to sales@undergroundquilts.com . We will work out the details of your order, such as color, fill, etc. and send you an invoice once finalized including shipping. Payment can be submitted through PAYPAL for instant order processing or payment can also be submitted in the form of a International Money Order Your order will be held until payment clears if in the form of an International Money Order. International Shipping is via USPS International First Class Parcel Post and delivery times vary by location.

CUSTOM WORK: If you are interested in a quote for custom work please contact us at sales@undergroundquilts.com with you specifications. We will respond to your request with a quote based on your specifications. If we have any questions we will contact you via email. Quotes are valid for thirty days from date of submittal.

DISCOUNTS: We do offer discounts for larger orders exceeding $1,500 that are shipped to a single address. Upon receipt of your order we will issue a refund of 10% of the total purchase price excluding shipping. Must be on continuous order being shipped to a single location to qualify for this discount.

PRICE ADJUSTMENTS: A one-time price adjustment will be permitted on any item within 7 days of the initial purchase. Price adjustments will not be allowed on some orders that received promotion discounts. To receive a price adjustment for an online purchase, email us at sales@undergroundquilts.com A credit will be processed on the method of payment used for the original purchase.

RETURNS: Returns are accepted within 14 days of shipment of your order for any reason. A 10% re-stocking charge will be charged on all returns and return shipping charges are your responsibility. Original shipping charges are not refundable. No returns will be accepted without prior authorization from UGQ Outdoor Equipment. Upon receipt of your return in original condition a refund for the purchase price less the 10% re-stocking fee will be issued to your original method of payment.

If the return is due to an error on our part or a defect with the product within the first 90 days we will pay for all returning shipping costs as well as at our discretion repair or replacement item at no additional expense to you.

CUSTOM ORDERS can not be returned for any other reasons than an error or defeat with the product.

WARRANTY: All UGQ Outdoor Equipment products carry a one year warranty on both material and/or craftsmanship defect. You may return it for repair or replacement, at our discretion at any time. Call (517) 610-0966 to inform us of the reason for the return and call our attention to the issue that needs to be remedied. Items must be returned to our location for inspection before any warranty repair or replacement will be authorized.

REPAIRS: Repairs after warranty or resulting from abuse or neglect (e.g. ripped fabric or rot caused by improper storage) will be done at reasonable rates. The nature of any necessary repair and a written estimate (e-mail) of cost, if applicable, for the repair will be provided before any repair is performed.

DONATIONS: From time to time we're asked to donate to a group events where there is a gear raffle. We have no problem doing this but we are now asking this be a raffle that donates back to the park services, a outdoor non profit organization, a charity and the attendee list exceeds 20 people. By doing this we feel it is full circle rather than people just getting free gear. We will ask for a little proof such as the on line forum planning thread indicating the group event as well as we prefer an online attendance list.

We need requests to be made a minimum of 60 days prior to your event to allow for proper scheduling and shipping. We will do our best to donate to as many events as possible but please understand we are not able to donate to all events. We receive at least one request a week and it can get very expensive/time consuming for a small company to donate to all requests when our typical MSRP is $250usd.

We thank you for understanding our concerns.