GEAR RENTALS - NEED SOME SHORT TERM GEAR? WE GOT YA' COVERED...


DREAM HAMMOCK DARIEN

DH DARIEN HAMMOCK

11' DOUBLE LAYER NETTED HAMMOCK RIGHT LAY
STRAP SUSPENSION W/ CARIBINERS
DOUBLE ENDED STUFF SACK
COMFORT RATED TO 300#
COLOR - BROWN

All needed gear required to hang between two trees is included.

RENTAL DEPOSIT $200usd

DURATION
NEED DATE

ZEPPELIN UQ 

20*F ZEPPELIN UNDER QUILT

47X77 FULL LENGTH HD800GDD w/ 2oz OVERSTUFF
COMPLETE SUSPENSION STUFF SACK
COLOR - EARTH TONES

All needed gear required to hang on the bottom of most gathered end hammocks included.

RENTAL DEPOSIT $250usd

DURATION
NEED DATE

HANGER12 TARP 

HANGER12 SilNYLON TARP

STUFF SACK, RIDGELINE, GUYLINES, AND STAKES INCLUDED
COLOR - EARTH TONES

RENTAL DEPOSIT $150usd

DURATION
NEED DATE

RENTAL PROGRAM IS LIMITED TO THE UNITED STATES AND IT TERRITORIES

GEAR AVAILABILITY. At certain times, inventory may not be available for your desired Need Date. You will be contacted if your Rental Request cannot be fulfilled due to prior inventory commitments or other reasons.

RENTAL FEE REBATE. If you make a purchase from UGQ within 30 calendar days of the ending date of your rental we will issue you a 50% REBATE for the rental fee (not including shipping costs) of either a Tarp or Under Quilt. Hammock rentals do not qualify for this rebate as we do not offer them for sale. Please submit your request for this rebate via email after placing qualifying order, please include a copy of the original rental purchase with your request.

CANCELLATIONS. If you cancel your order in writing more than two weeks ahead of the scheduled shipping date, no fees will be charged. Later cancellations will result in a $25.00 processing fee charged to your card, since we went to the trouble of setting the gear aside and not renting it to someone else. Cancellation of an order is not an option once the gear has been shipped.

NEED DATE. The need date submitted with your rental order should be the latest date you need the gear to depart on your trip. We try to get the gear to you at least one day before your Need Date if timely ordered, but only guarantee delivery by the end of the day of the Need Date. Please allow a minimum of two weeks when submitting your gear request to ensure the requested gear has time to be shipped and received by your Need Date.

DROP-OFF DATE. The date the gear must be cleaned, re-boxed and dropped off for shipment to any USPS Post Office or authorized center.. Your Drop-off Date depends on your selected rental term. If you keep the gear beyond the initial agreed time, then you will owe additional rent. For example: 

Weekend/3-day rental: the rental gear for a Friday Start Date is normally delivered to you on Thursday, and Monday would be your Drop-Off Date.

7/14/21 day rentals:
 Your Drop-Off Date will be on the same day of the week as your Start Date, 1, 2, or 3 weeks later. 

DEPOSITS. Each piece of gear has a deposit amount associated with it which is no more than its retail value. Right before we ship the gear to you, we will send you a request for payment to the email address you provided during check out. This request for payment will reflect the deposit required on the gear prior to shipping. Once we receive payment for the deposit request the gear will ship. When you have returned the gear in a timely manner and in good condition, we then refund the charge for the deposit amount less any damages or missing items. Any delays in shipping caused due to unpaid deposit requests will be your responsibility.

Some might ask why not use an Authorization Hold on a credit card or debit card instead of actually charging the card? Due to each issuing bank having a different policy when it come to the duration of an Authorization Hold, some as short as 24hr, once this hold is released we would have no recourse if gear is not returned or damaged. For that reason we process the charge for the full deposit upfront. We think you'd agree if it were your gear being rented to some one you'd want to protect your investment as well. We really HATE to have to charge such large deposits but we just can't afford to let one bad apple ruin the program for all the honest folks out there.

SHIPPING. The shipping calculated by the shopping cart is based on Ground shipping from Michigan to your designated point of delivery, and then back to us. If expedited shipping is required to meet your Start Date, we will contact you for approval. A prepaid return shipping label will be in the box with the gear delivered to you. 

Shipments refused for other than late delivery will be processed as a completed rental transaction, with the full rental fees assessed to the renter. So you might as well go camping. If you have us ship to someone else, and they lose it or you can't get to it (hotel stashed it away; closed business, etc.), it's not our fault.

We guarantee delivery by the end of day of your Need Date, but every effort is made to deliver the gear to your designated address at by the day before. Occasionally there are weather delays, or USPS screws up. We try to find a solution if that happens, but our liability is limited to the prorated rent related to the delay. Any requested next-day delivery service is at your risk; ask us for details.

LATE CHARGES. If you do not deliver the gear for return shipment by your required Drop-Off Date, the rental term will be extended and the rental fee may be increased by the daily rate for Weekend Rentals. We don't charge by the hour late like a car rental or hotel might, but don't expect a free ride if you're a week late.

LOSS/THEFT/NON-RETURN. You are responsible for the gear at all times between delivery and return to our facility. We once asked about loss insurance while with the renter, but the insurance company just laughed at us. IT rarely happens, but if you lose it, you'll end up buying it. You can add insurance with USPS if you are concerned about it making it back to us. The cost for this is your responsibility and should be purchased at the Post Office when you drop off the gear for return to our location. KEEP YOUR RECEIPT!!!

CLEANING. You must return the gear to us free of mud and heavy dirt. The gear must be dry before shipping to us to avoid mildew or mold which can zap the gear by the time it is returned. We will take care of many major washing needs as required. We wash hammocks after each rental, under quilts are washed as needed, tarp are cleaned as needed.

DAMAGES. Our rental rate assumes a limited amount of wear which may occur with a rental use. However, rips, tears, excessive dirt or stains, mildew, or missing parts noted upon return will result in additional charges against your credit card for repair or replacement.

LIABILITY. You recognize and acknowledge that outdoor activities such as hiking and cooking with fire can be inherently dangerous and unpredictable. We are not responsible for any accidents that may arise from your activity or use of our gear, and you hereby agree to indemnify us from any claims, charges or costs arising from your use of our gear or any related activities.

While we will provide you gear as described in our product descriptions, we do not expressly or otherwise guarantee or warrant the gear for any specific performance or purpose other than as it is described. If any item of gear malfunctions or otherwise fails to perform its described functions, our maximum liability to you is the rental value paid for the item. If it rains or you get too cold, remember we don't control the weather.